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PRIVACY POLICY

This website is operated by Danone Ltd, 20-22 Bedford Row, London, WC1R 4JS, Registration Number 1769822 England, and its agents for your information, education and communication and is intended for use by UK residents only.

 

Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. We are committed to the online privacy of all our users.

 

Our privacy policy tells you about the type of information we collect and process, what we do with it, what we do to keep your information secure, your rights and how to contact us.

 

The only personal information we will ever have is what you have voluntarily given to us.

 

This policy covers:

  • Information that we collect from you
  • Use of your information
  • Sharing your information
  • Security and data retention
  • Cookies
  • Your rights
  • How to contact us
  • Changes to our privacy policy

 

This Privacy Policy should be read in conjunction with our Site Terms and Conditions and our Cookie Policy.

Information that we collect from you

In general, you can visit our Site without telling us who you are or providing us with any personal information.

 

However, when you access and browse this website (including when you submit personal information to us through data entry fields on the website such as a registration form or the ‘Contact Us’ form), we may directly and indirectly collect and process certain information from you including, but not restricted to, the following:

  • Personal information (e.g. name, address, contact details, etc)
  • Site visit details (e.g. your IP address, ISP name, browser type, pages visited, etc)
  • Other details as appropriate (e.g. that required on a registration form, Contact Us form, etc)
  • We may also monitor how you use our website and use that information to target our advertising (please refer to our Cookie Policy for further information about this).

  

If you do not wish to provide your personal information to us, we may not be able to provide the products and services you request, or to tell you about other products and services offered by Danone.

Use of your information

Whenever we ask for your personal information we’ll tell you how we intend to use it and seek your consent. The purposes for which we ask for, process and store your personal information includes, but is not restricted to:

  • Directly providing any services you have requested including responses to questions or complaints;
  • Enabling third parties to process and manage your information so we can provide the services you have requested;
  • Where you have consented,

    • contacting you should we have news to share with you about our products and services;
    • sharing this information within the Danone Group
    • sharing this information with external third parties for marketing analysis (in which case information will only be shared for matching purposes and results will be returned on an anonymous and aggregated basis) or for behavioural targeting (in which case information will only be shared on an anonymous and aggregated basis)

  • security, administrative and legal purposes;
  • update and enhance our website and the services we provide.

 

Except as set out above, we will not disclose, sell or rent your personal information to any third party unless you have consented to this or if we are otherwise required by law to do so. If you do consent but later change your mind, you may contact us and we will cease any such activity.

 

If you register online for any of our services you may opt-in to receive marketing communications and set your communication preferences; you may withdraw that opt-in and/or change your communication preferences at any time by contacting us here.

Sharing your information

We may share your information:

  • Within the Danone Group including Early Life Nutrition, Dairy and Waters, but only if we have obtained your consent.
  • With our third-party service providers who perform Danone business operations on our behalf.
  • As part of a sale of a Danone brand to another company.
  • To protect and defend Danone (including enforcing our Terms and Conditions).
  • When required by law and/or government authorities.

Security and data retention

At Danone, information security is very important and we have taken many steps to make sure your information is kept safe and secure against unauthorised access or disclosure, unlawful processing, accidental loss, destruction and damage.

 

We will not store your personal information for any longer than we need to or as long as the law requires.

Cookies

Please refer to our Cookie Policy for information about cookies and our use of them.

Your rights

You have the following rights:

  • The right to request us to provide you with copies of personal information that we hold about you at any time and we may ask you to pay the fee permitted by law (currently £10)
  • The right to request us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge
  • The right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you.
  • Please refer to our Cookie Policy for information about your rights in relation to cookies.

How to contact us

Please use the appropriate contact details (email, phone or mail) as shown here if you wish to exercise any of your rights or if you have any other questions relating to our use of your information.

Changes to our Privacy Policy

Danone Ltd may update this policy at any time, so please check this page regularly to ensure you are kept up–to–date. 

 

This policy was last updated on 2nd November 2015.

Cookie Policy

This website uses cookies and our Cookie Policy tells you what cookies are, how we use them, the types of cookies we use and how you can refuse them.

 

This policy covers:

  • What are cookies?
  • How do we use cookies?
  • Will cookies collect my personal details?
  • Can I say no to them?
  • Google Analytics
  • How do I unset or clear cookies?
  • How to contact us
  • Changes to our cookie policy

 

This Cookie Policy should be read in conjunction with our Site Terms and Conditions and Privacy Policy.

 

You can manage the cookies that this site uses by clicking here.

 

 What are cookies?

Cookies are small text files that we may set, depending on your choices, on your device when you visit our website; a cookie typically is a text file containing an arbitrary unique anonymous ID number.  When you re-visit our website the website will search your cookies to see if you have visited previously.

 

There are two broad categories of cookies:

  

  1. Persistent Cookies: these remain on your device until deleted manually or automatically.
  2. Session Cookies: these remain on your device until you close your browser when they are automatically deleted.

How do we use cookies?

 

We use cookies to personalise the content you get from our website, for example:

  

  • Remember your preferences, privacy/consent choices, your edit, configuration or language choices, etc
  • Make navigation easier, and allow our web pages to be displayed correctly
  • Identify if you come from another Danone website or one of our partners’
  • Analyse the performance of our website based on anonymous data related to your browsing (for example, pages visited, number of visits, etc); we use Google analytics for this purpose
  • Tailor the banner advertising that you see on websites.  For example, if you visit our website and allow us to place a behavioural advertising cookie, you may see one of our adverts when you visit a retail website.  In this case the cookie may have been used to tailor the banner ad that you see.

 

The cookies used by Danone Ltd on this site are conceived so as to be used only by us or those 3rd parties working on our behalf.

Will cookies collect my personal details?

 

Cookie technology does not collect information that allows you to become personally identifiable. It might be used to identify you as a unique but anonymous visitor to a website.

Can I say no to them?

 

You can refuse to accept some or all cookies by simply activating the settings on your browser which allows you to do this; see ‘All About Cookies’ www.allaboutcookies.org for further information.

 

Some of our websites also have a special tool that we have built to help you to manage cookies.  This tool is located on the link “My Cookie Settings” on sites where it is used.

 

You need to be aware though that if you delete all of your cookies you might not be able to access certain parts of our site and we may think that you have never visited us before and therefore serve you with our Cookie Notice again.

Google Analytics

 

This Site also uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help the website analyze how Users use the site.

 

The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

 

By using this Site, you consent to the processing of data about you by Google in this manner and for the purposes set out above.

How do I unset or clear cookies?

 

For more information about cookies we recommend that you visit the ‘All About Cookies’ website at www.allaboutcookies.org.  It is published by an independent body and is a good source of information about cookies and how to organise yours. 

How to contact us

 

Please use the appropriate contact details (email, phone or mail) as shown here if you wish to exercise any of your rights or if you have any other questions relating to our use of your information.

Changes to our Cookie Policy

 

Danone Ltd may update this policy at any time, so please check this page regularly to ensure you are kept up–to–date. 

 

This policy was last updated on 2nd November 2015.